Tag Archives: Nonprofit organization

«Not being noticed or known by our busy community» How to Deal with the Concentric Circles of Acclaim

spiral

You’re sitting in the middle of a tornado of activity that feels, well, loud.  You spend time and energy with a cadre of equally incentivized artists creating a gallery show, a play, or an exhibit.

Then you go next door and put up a poster.  You hear, “Oh, when’s that happening?”

Then you invite an artist and he forgets to come until after it closes.

Then you invite your doctor and she says, “What’s that?”

Eric Rubio of the Wheaton College Artist Series of Wheaton, Illinois gave us this issue for August.  People working within arts organizations feel the tornado, but just a thought process away, others are ignorant.

PR isn’t an accidental occurrence.  Good PR assumes readers know nothing about the newsworthy piece.  Groundswells of guerrilla marketing techniques may be the answer to your indispensability factor.

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Successful Nonprofit Arts Organizations, Like Successful Buildings, Depend on Successful Hierarchies

Gaudi

Level One:

Bricklayers.  Carpenters.  Stagehands.  Electricians.  Actors.  Musicians.  Painters.  Singers.  Writers.

Easy to find hacks.  Difficult to find experts.  Project-based.

 

Level Two:

Foremen.  Department heads.  Designers.  Curators.  Musical directors.

Small universe of successful ones.  More skills required.  Still project-based.  Work toward a larger goal than Level One, namely a finished piece.  Excellent collaboration skills.

 

Level Three:

Contractors.  Directors.

Smaller universe still.  Hire and manage Level One and Two (no requirement to perform at their skill level).  Work toward a slightly larger picture, although still project based.

 

Level Four:

Architects.  Executive/Artistic/General/Producing Directors.

Scarce universe of specialists.  Determine “what.”  Hire Level Three – several Level Threes, in fact.  Understand projects, themes, and cohesion.

 

Level Five:

Owners.  Boards.

Tiny, zealous universe.  Hire Level Four.  Determine “how.” Has personal stake.

 

Level Six:

The Community.  The Mission.

Top of the hierarchy.  Determines “why.”

Artists vs. Craftspeople – Nonprofit Arts Organizations Require the Former to Act as the Latter

hat

Artists produce work from their creative souls, nurtured by a series of cultural, environmental, and psychological motivations.  They create “a hat,” as Stephen Sondheim once wrote, “where there never was a hat.”  Talented artists create from their current state of mind, without boundary.

Craftspeople produce work to fill a need.  They possess a series of cultural, environmental, and psychological motivations which channel into art that produces a desired impact.  Craftspeople create hats because they’re the best answer to a question.

All craftspeople are artists at their core.  Many artists have no capacity to become craftspeople.

Nonprofit arts organizations require craftspeople.  If the organization is more important than any artist, and the mission is more important than the organization, then employees on the organizational chart need to be, by definition, craftspeople divining an impact, not artists divining inspiration.

Self-Absorbed Executive Search Firms: You’re Lovely, You’re Talented, You’re Dreamy. But Tact is Not Among Your Strengths.

patting-own-back

On behalf of all candidates, to executive search firms:

“Thank you so much for your 3 [hour-long] phone interviews.  I presented 8 tremendously qualified candidates to the client and unfortunately, you were not selected.  But your loss is [company’s] gain.  I’ll keep your info on file and contact you if something comes up.”

We may like you, but it’s not why we applied to that job you’re representing. Your client’s happiness with you means nothing to us.

One hour would have been plenty, not three.

A simple “no, thanks” is more palatable than “didn’t I do a good job?”

Please don’t insult us with passive-aggressive jibber-jabber – we know you’re not going to contact us unless we apply to another client of yours.

And please don’t tell us about other candidates.  If we’re not among them, we really don’t care.

Feedback from You (yes, you): 9 Words That Describe the Nonprofit Arts Issues That Are Placing You at the End of Your Rope

rope

This blog, as most are, is pretty much one-way.  I share experiences, advice, consultation, and observations; you read ’em.  I can discuss 1,000 issues that affect nonprofit arts organizations.

But that’s me.

What keeps you up at night?

What concrete issue (not just “there’s no funding for…”) is fraying your rope?  Or better, what issues are figuratively tying a noose around the end of your rope?

Here’s your assignment.  In 9 words (no more, no less), write that issue and send it to info@137words.com.  That’s it.  Beginning in August, we’ll periodically take each issue and I’ll give my take.  Then we’ll open up the discussion to everyone who reads 137 Words.  Let me know if you’d like your name in or if you’d like to be anonymous.  And if you’d like my help privately, let me know that, too.

Happy Dependence Day – In the USA, the Arts Reflect Our Need for Each Other

wethepeople

The American Dream is built on dependence (Independence Day and elections notwithstanding).

The USA is Blanche DuBois and the “kindness of strangers.”  We’re Willy Loman.  We’re Fanfare for the Common Man. Revelations. Hamilton. Smoke Signals. Angels in America.  Our successes depend and are dependent on the joy, madness, and desires of others.

The monarchy doesn’t choose our art; we do.

American art depends not on individual brilliance, even though there are brilliant individuals.  Our best art provides impact.

Mavericks provide almost no impact. Collaborations do.

Patrons deign to “provide for.”  Supporters want to “identify with.”

True, there are Americans that call themselves mavericks and patrons.  Some folks prefer their terminology shrouded in cobwebs.

But for the rest of us, we know what we are.  Even better, we know why.  Our best arts nonprofits reflect “We, the People.”

Nonprofit Arts Strategic Plan Consulting: What You Say and What They Hear

money

Consultant:  A strategic plan should generally include the following sections:  mission statement; outline of goals, objectives, and activities; assessment of current resources; and strategic analysis.

  1. All nonprofits are mission-driven; take care to define your mission clearly.
  2. Having activities or programs clearly defined will help your nonprofit communicate with the public.  Remember that activities and programs flow from your mission.
  3. Assess all of your resources — including money, people, expertise, skills, and other intangibles.
  4. “Strategies” are practical ideas about how to make the best use of your resources to achieve your goals.

Them:  Blah-blah-blah MONEY, blah-blah-blah GOALS.

Result:  A “strategic plan” proclaiming the need for more money with no action plan (except, of course, to raise money) and no justification (except, of course, to raise money).

In answer to your next questions:

  1. Way too often.
  2. They blame the consultant.

Have Nonprofit Performing Arts Organizations Moved Beyond the Idea of Artistic Directors?

leader

Just read this article from an artistic director who wonders whether artistic directors should be their organization’s leader, whether the model is archaic.  Nonprofit performing arts organizations take note. The leader is the mission, not the AD.

Is your artistic director the custodian of your mission, passing that duty on to the next artistic director?  Or does the legacy of the organization reside in the legacy of the AD?  Is “artistic vision” really a thing, or is it theory?  Wouldn’t it make more sense for an executive director with an artistic sensibility to curate the company’s impact?

Maybe your leader ought to be the company’s leader, not merely the artistic leader.  With artistic personnel hired to support the mission (instead of supporting the artistic director), your institution will become far more flexible as tastes and impacts change.

Nonprofit Arts Organizations Without Flexibility Present a Disconnect When It Really Matters

Orlando

On September 12, 2001, we issued an internal memo at our nonprofit arts organization.  We proffered the notion that standing by our programming and “moving forward” was the best way to fight back.

We were wrong.  Putting on blinkers never helps.

On June 12, 2016, after one attack in Orlando and a foiled one in Santa Monica – key nonprofit arts organizations are right now readying memos rationalizing the same advice.

Move forward.  That’ll show ‘em.

At what tipping point do we scrap activities to reflect the damage inflicted on people?  Why must we wait for a year to see the first artistic responses?  Why not now?  Why worry about the production quality of said response?  As nonprofits, when do we sacrifice our comfort zone to provide leadership to our communities for some resolution?

Or should we just move forward?  Yet again?

Transformational Persuasion: Muhammad Ali, George Foreman, Donald Trump, Hillary Clinton, and Why It Matters – Especially When You’re Running an Arts Organization

ali

Muhammad Ali died last week.  A quote from a Zairian in “When We Were Kings.”

“George Foreman? We had heard he was a world champion.
We thought he was white, then we realized he was black, like Ali….
Ali said [about Foreman], you’re the out-of-towner here.”

Nonprofit leaders that manage organizations, programs, and people well can be quite successful.  But not transformational.  Transformational leaders effortlessly persuade with passion about the mission, not the statistics.  Their material requires no script, just practice to remove the “ums” and “uhs.”

Trump, for example, vigorously (and effortlessly) transforms experienced opponents into “out-of-towners.” Clinton relies on effective policy, experience, and “being right.”

Passion KOs policy every time.  Ask George Foreman.

Doesn’t your arts organization’s constituency deserve the most transformative experience you can offer?  Or do you settle for production excellence and competence?

“But We Saved So Much!” – In Professional Nonprofit Theatre Finances and Structure, False Economies Abound

saveupto50

  • Eight-performance weeks realize the greatest potential.
    • Adding performances only adds increasingly unpopular time slots.
  • Artistic Directors should direct half the season.
    • For half a season, you have no artistic director, but still you have art. So why have an AD?
  • More seats equals higher potential.
    • “The difference between 600 seats and 800 seats is 200 lousy seats.” (Eddie Gilbert)
  • We mailed 50,000 year-end appeals to increase contributed income.
    • Mailings don’t bring in donations. Relationship building does. Disciplined mission fulfillment does.
  • 100% of our board gives.
    • They’d better, but wouldn’t you rather get thousands to give because of your company’s indispensability?
  • We pay performers a stipend or not at all.
    • Professional theatre companies pay everyone a real on-the-books wage. Local performers are great ambassadors for your company.  The positive financial ROI in local artists is greater than any gala (and it’s ethical, too).

Talk to Me Like I’m 10: a Lesson in Long-Term Planning for Artistic Directors and Board Chairs

talk to me like I'm 10.jpg

Does long-term planning cause a rift between your artistic director and those other people?

Does it cause discord between your board chair and those other people?

Seen all the time among arts charities:  carefully (and successfully) executed annual development plans reduced to rubble after the board institutes a high-priced capital campaign.  The capital campaign sucks up all in its path, causing 5 years of stakeholder repair.  Indispensable Chair happy.  Staff leaves.

Artistic directors substituting their taste for vision and their personal and professional relationships for core values.  Idiosyncrasy obviates mission.  Indispensable AD happy.  Board leaves.

Both cases: company imperiled, stakeholders leaving.

Time to create an action plan, written at a 5th grade level.  Make it about impact rather than income.  Test the theory that your arts nonprofit is indispensable.  Make sure that your most important stakeholders don’t leave.

Nonprofit Arts Board Members, Executive Directors, and Staffs: Has Your Board Been Assimilated? Have You?

BORG-CUBE

Board membership for a nonprofit arts organization is a privilege. It requires commitment of time and money.  It requires the urge to change things for the better.

It’s not for self-aggrandizement.  It is not about being thanked endlessly.  It’s not about banquets, galas, and being fed.

It’s a job.

Group thinking can be inspirational, but “groupthink” can poison your organization’s health.  When your board only votes unanimously, for example, or the newly-approved mission is just reverse-engineered to current activities and reduced to pabulum, you may no longer have a board.  You may instead have a Borg.

Borg members wait for orders.  They don’t debate.  Resistance is futile.

The Borg is powerful.  Borg Presidents lead by autocracy.  Borg Queens (often founders) drive staff away by insisting the organization’s activities revolve around them. Borg Drones atrophy.

Board or Borg?

“See a Need, Fill a Need” (As Long as Your Arts Aren’t the Need)

What’s the biggest societal issue in your personal world?

Americans in April named their list.  What’s yours?

Economy, racial injustice, government dissatisfaction, immigration, terrorism.  Unsolvable as big issues.  Possibly solvable as small ones.

Hunger in your neighborhood?  Support the food bank.  Find ways for it to thrive so that many can survive without resorting to lawlessness.

Specific racial and income injustice in your town?  Support the agencies that convene and expose the problems to the light.  Find ways to gather people together who might never otherwise come together – and de-mythologize the stereotypes of the bad [ethnics – fill in your own blank] or the bad [other ethnics] or the bad [government officials], etc.

And do it using your art as a tool.

How?

You now have step A and step Z.  Just fill in steps B through Y.

Nonprofit Arts Executives: After the Ask (for anything, actually), It’s Fast “Yes,” Slow “No”… Try a Slow “Yes” Instead

nofrog

If you don’t hear right away, it’s probably “no.”

That goes for asks, offers, hiring, and anything else you require.

And that goes for you, too, when your stakeholders ask, offer, hire, and anything else they may require.

Reflection is the predictable path toward rationalization to the “no.”  This is why the phrase “upon reflection” is almost always followed by a version of “we’ve decided not to change.”  After all, as a rule, it’s easier not to change than to take a risk.

Many arts charity executives preach the glory of “managed risk” (an oxymoron, of sorts) and value fiscal responsibility above social impact.  To be clear, social impact is central to the success of the mission; fiscal responsibility is a valuable business practice.

If “yes” leads to greater impact, then stop saying “no”… especially upon reflection.

The Paradox of Simplicity: Success Begins with Better, Not More

einstein-counting-on-fingers

There’s a saying that every weapon that’s been invented has been used.  Or will be.

Similarly, every technological advance of the last 30 years has been used.  Or will be.

More avenues of communication. More personalized offers.  More database data.  More news.  More marketing.  More music.  More art.  More words.

Not “better.”  “More.”

This is not code for “I’m old and yearn for a simpler time.”  I’m not and I don’t.  What I yearn for is a better time.

Regardless of how many ways key information is dispersed, some folks just don’t consume it.  And that’s on you.

I should know.  You may be engaging with this post (and thank you), but others who could, don’t.  And that’s on me.

A blown basketball pass is the passer’s fault.   But a bad pass isn’t solved with throwing more basketballs.

HR 201: Hire the Overqualified

obi wan

Anxious about hiring someone whose last position was at a higher level or payscale – or may be older or have more seniority in the organization than you do?

Don’t be.

Do yourself a favor.  Read one of any number of articles (hint: each of the last 6 words links to an article) about why you should have conversations with a purportedly “overqualified” someone who wants to work with you.

Or do nothing – in other words, hire an untested someone you believe is cookie-cutter copy of the person who’s gone (hint: they’re not).

It’s all in the process:  instead of asking a roster of predetermined questions (that’s easy, simplistic, and unenlightened), have an unscripted conversation.  You’ll learn more about the candidate, yourself, and your shared goals.

If you’re smart, you’ll hire that “overqualified” person. They’ll make you look fantastic.

 

Artists and Non-Offensiveness: The Tyranny of Over-Sensitivity, Feelings, and Participation Trophies

safespaces

There’s a troubling trend.  There’s an absurd unwillingness to offend that seems pervasive among arts creators.

Not that creators are creating “Pleasant Art,” per se.  Writers and artists are creating lots of work that is designed to make audiences uncomfortable.  Which is good.  The work may be about single issues and not terribly complex, but it’s good.

However, there are too many artists raised in atmospheres where everyone wins, even when they lose.  In the name of inclusion and self-esteem, they live in a world where, like toddlers, “feeling bad” is simply unacceptable.

They believe they’re special.

To these artists:

  1. You are not special.
  2. You do not deserve success.
  3. Sometimes you lose.

It’s what you do with that information that defines you.

If you believe that nobody should ever have hurt feelings, you’re not doing your job.

Leadership Issues: Flop Sweat, Board Meetings, and When You Lose the Room

nixon_2051821c.jpg

Inevitably, there are moments where analysis disconnects with sentiment.  You plan by yourself and generate work for your staff.  Your staff objects.  You have misread the room and caused great resentment.  They think you’re a nut.

You’re in a big job interview.  The interviewers say they want to “have a conversation,” but instead read from a pre-chosen list of questions.  You try to converse.  They bridle, citing “fairness.”

Your meetings with the board leave you rolling your eyes…and leave them rolling their eyes as well.  You think they don’t understand the problem.  They’re sure you don’t.

When you lead by pronouncement rather than by consensus; when you define interviews as interrogations; when you perceive meetings with superiors as continual performance evaluations – these are your issues, not theirs.  That anxious sweat on your neck is on you.

Arts Organizations: 137th Post, 137 Thanks, and 137 (of Other People’s) Words That Guide Inspiring Leaders

erasse2

“We must reject the idea — well-intentioned, but dead wrong – that the primary path to greatness in the social sectors is to become “more like a business.” Most businesses…fall somewhere between mediocre and good.” (Collins)

“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away.” (Thoreau)

“People don’t buy WHAT you do, they buy WHY you do it.” (Sinek)

“When they say things like, we’re going to do this by the book, you have to ask, what book? Because it would make a big difference if it was Dostoevsky or, you know, ‘Ivanhoe.'” (Anderson)

“‘To be is to do.’ (Socrates)  ‘To do is to be.’ (Sartre)  ‘Do be do be do.’ (Sinatra)” [Vonnegut compilation]

Arts Boards: What to do When Your Arts Leader(s) No Longer Know the Difference Between Boredom and Discipline

Audience-clapping

Your theater produced a hit.  Tickets sold out for days.  Extended as far as you could.

Do it again next year?

No.  Your outward-facing mission execution is more important than the sales of any one play.  Gauge this particular play and its impact.  If it’s a fit (not just a hit), consider rescheduling the next production and run this play until its inevitable end.  Then close it forever.

If all your plays are mission-driven, every experience is predictable in its impact.  That’s called discipline, and it’s what makes arts organizations successful.

Too many artistic directors choose to produce vanity events instead.  That’s called boredom, and board chairs have to act on that kind of crisis in leadership.

Coke may make many products, but they still make Coke.  Remember what happened when they got bored with Coke’s taste?

How You Can Solve Diversity With Your Nonprofit Arts Organization!

race

You can’t.

Arts organizations challenge, reflect, and engage.  They don’t solve.

And remember, race is only one small bit of cultural diversity, not all of them.  Just as the opposite of love isn’t “hate,” but “indifference;” the opposite of diverse isn’t “white,” but “homogeneous.”

I read a political blog recently about the Democratic Party presidential race.  What troubled me were these words:

“What I’m crossing my fingers for is that in ten years or so we’ll get… a young,
charismatic democratic socialist who runs for president. (Preferably this
candidate would be a woman or a non-white person or, ideally, both.)”

Isn’t that parenthetical statement just as intolerant as one where “not” had been inserted after “would?”

Diversity isn’t only about race or gender or any of myriad other categories.  It’s about power, shared equally, with specific impact.

Ils pétent plus haut que leur cul. Marketing Intellectual Pursuits to an Anti-Intellectual Public, Right-Cheer In These You-Nited States of Murrica

Shakespeare Marx

In the arts, we want to attract more people. Or do we just want more us?

We’re asked to produce vision, impact, and engagement.  We embrace entertainment, but only if it’s at a 120+ IQ level.  Even abject silliness on stage is only acceptable if it’s “smart.”

Case in point:  the brilliantly entertaining, best-people-in-the-world-to-hang-out-with, fucking funny Reduced Shakespeare Company.

When another company produces an RSC script, they almost apologize in their marketing:

RSC: “it’s not the length of your history that matters – it’s what you’ve done with it!”

Other: “Between the rampant nationalism and the recent election, we think it more vital than ever for us to show we’re capable of laughing at ourselves. It, too, is part of the healing.”

Populism in the arts is an open path to success.  Risk being fucking funny, not drolly meaningful.

Face-palms in the arts world: Oh, somewhere in this favored land the sun is shining bright; the band is playing somewhere, and somewhere hearts are light

Head in Hands

Somewhere…

  • A managing director is face-palming because the budget draft is still a departmental wish list;
  • A marketing director is face-palming because the artistic director decided that he knew more about marketing than the marketing director;
  • A development director is face-palming because the board chair has fashioned a multi-million dollar “capital” campaign (actually, a “get-out-of-debt” campaign) with no feasibility study, no regard to the annual development campaign, and no accountability to anyone else;
  • An artistic director is face-palming because the plays she wants to do don’t jibe with the mission of the company;
  • A board member is face-palming because every meeting is about reporting, money, by-laws, and the gala;

And somewhere, performing arts audiences and constituents are collectively face-palming, hoping against hope that the arts folks in their region remember that for them, it’s about the art.

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