Tag Archives: Human Resource

Successful Nonprofit Arts Organizations, Like Successful Buildings, Depend on Successful Hierarchies

Gaudi

Level One:

Bricklayers.  Carpenters.  Stagehands.  Electricians.  Actors.  Musicians.  Painters.  Singers.  Writers.

Easy to find hacks.  Difficult to find experts.  Project-based.

 

Level Two:

Foremen.  Department heads.  Designers.  Curators.  Musical directors.

Small universe of successful ones.  More skills required.  Still project-based.  Work toward a larger goal than Level One, namely a finished piece.  Excellent collaboration skills.

 

Level Three:

Contractors.  Directors.

Smaller universe still.  Hire and manage Level One and Two (no requirement to perform at their skill level).  Work toward a slightly larger picture, although still project based.

 

Level Four:

Architects.  Executive/Artistic/General/Producing Directors.

Scarce universe of specialists.  Determine “what.”  Hire Level Three – several Level Threes, in fact.  Understand projects, themes, and cohesion.

 

Level Five:

Owners.  Boards.

Tiny, zealous universe.  Hire Level Four.  Determine “how.” Has personal stake.

 

Level Six:

The Community.  The Mission.

Top of the hierarchy.  Determines “why.”

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Self-Absorbed Executive Search Firms: You’re Lovely, You’re Talented, You’re Dreamy. But Tact is Not Among Your Strengths.

patting-own-back

On behalf of all candidates, to executive search firms:

“Thank you so much for your 3 [hour-long] phone interviews.  I presented 8 tremendously qualified candidates to the client and unfortunately, you were not selected.  But your loss is [company’s] gain.  I’ll keep your info on file and contact you if something comes up.”

We may like you, but it’s not why we applied to that job you’re representing. Your client’s happiness with you means nothing to us.

One hour would have been plenty, not three.

A simple “no, thanks” is more palatable than “didn’t I do a good job?”

Please don’t insult us with passive-aggressive jibber-jabber – we know you’re not going to contact us unless we apply to another client of yours.

And please don’t tell us about other candidates.  If we’re not among them, we really don’t care.

Feedback from You (yes, you): 9 Words That Describe the Nonprofit Arts Issues That Are Placing You at the End of Your Rope

rope

This blog, as most are, is pretty much one-way.  I share experiences, advice, consultation, and observations; you read ’em.  I can discuss 1,000 issues that affect nonprofit arts organizations.

But that’s me.

What keeps you up at night?

What concrete issue (not just “there’s no funding for…”) is fraying your rope?  Or better, what issues are figuratively tying a noose around the end of your rope?

Here’s your assignment.  In 9 words (no more, no less), write that issue and send it to info@137words.com.  That’s it.  Beginning in August, we’ll periodically take each issue and I’ll give my take.  Then we’ll open up the discussion to everyone who reads 137 Words.  Let me know if you’d like your name in or if you’d like to be anonymous.  And if you’d like my help privately, let me know that, too.

Transformational Persuasion: Muhammad Ali, George Foreman, Donald Trump, Hillary Clinton, and Why It Matters – Especially When You’re Running an Arts Organization

ali

Muhammad Ali died last week.  A quote from a Zairian in “When We Were Kings.”

“George Foreman? We had heard he was a world champion.
We thought he was white, then we realized he was black, like Ali….
Ali said [about Foreman], you’re the out-of-towner here.”

Nonprofit leaders that manage organizations, programs, and people well can be quite successful.  But not transformational.  Transformational leaders effortlessly persuade with passion about the mission, not the statistics.  Their material requires no script, just practice to remove the “ums” and “uhs.”

Trump, for example, vigorously (and effortlessly) transforms experienced opponents into “out-of-towners.” Clinton relies on effective policy, experience, and “being right.”

Passion KOs policy every time.  Ask George Foreman.

Doesn’t your arts organization’s constituency deserve the most transformative experience you can offer?  Or do you settle for production excellence and competence?

Nonprofit Arts Board Members, Executive Directors, and Staffs: Has Your Board Been Assimilated? Have You?

BORG-CUBE

Board membership for a nonprofit arts organization is a privilege. It requires commitment of time and money.  It requires the urge to change things for the better.

It’s not for self-aggrandizement.  It is not about being thanked endlessly.  It’s not about banquets, galas, and being fed.

It’s a job.

Group thinking can be inspirational, but “groupthink” can poison your organization’s health.  When your board only votes unanimously, for example, or the newly-approved mission is just reverse-engineered to current activities and reduced to pabulum, you may no longer have a board.  You may instead have a Borg.

Borg members wait for orders.  They don’t debate.  Resistance is futile.

The Borg is powerful.  Borg Presidents lead by autocracy.  Borg Queens (often founders) drive staff away by insisting the organization’s activities revolve around them. Borg Drones atrophy.

Board or Borg?

“See a Need, Fill a Need” (As Long as Your Arts Aren’t the Need)

What’s the biggest societal issue in your personal world?

Americans in April named their list.  What’s yours?

Economy, racial injustice, government dissatisfaction, immigration, terrorism.  Unsolvable as big issues.  Possibly solvable as small ones.

Hunger in your neighborhood?  Support the food bank.  Find ways for it to thrive so that many can survive without resorting to lawlessness.

Specific racial and income injustice in your town?  Support the agencies that convene and expose the problems to the light.  Find ways to gather people together who might never otherwise come together – and de-mythologize the stereotypes of the bad [ethnics – fill in your own blank] or the bad [other ethnics] or the bad [government officials], etc.

And do it using your art as a tool.

How?

You now have step A and step Z.  Just fill in steps B through Y.

Nonprofit Arts Executives: After the Ask (for anything, actually), It’s Fast “Yes,” Slow “No”… Try a Slow “Yes” Instead

nofrog

If you don’t hear right away, it’s probably “no.”

That goes for asks, offers, hiring, and anything else you require.

And that goes for you, too, when your stakeholders ask, offer, hire, and anything else they may require.

Reflection is the predictable path toward rationalization to the “no.”  This is why the phrase “upon reflection” is almost always followed by a version of “we’ve decided not to change.”  After all, as a rule, it’s easier not to change than to take a risk.

Many arts charity executives preach the glory of “managed risk” (an oxymoron, of sorts) and value fiscal responsibility above social impact.  To be clear, social impact is central to the success of the mission; fiscal responsibility is a valuable business practice.

If “yes” leads to greater impact, then stop saying “no”… especially upon reflection.

The Paradox of Simplicity: Success Begins with Better, Not More

einstein-counting-on-fingers

There’s a saying that every weapon that’s been invented has been used.  Or will be.

Similarly, every technological advance of the last 30 years has been used.  Or will be.

More avenues of communication. More personalized offers.  More database data.  More news.  More marketing.  More music.  More art.  More words.

Not “better.”  “More.”

This is not code for “I’m old and yearn for a simpler time.”  I’m not and I don’t.  What I yearn for is a better time.

Regardless of how many ways key information is dispersed, some folks just don’t consume it.  And that’s on you.

I should know.  You may be engaging with this post (and thank you), but others who could, don’t.  And that’s on me.

A blown basketball pass is the passer’s fault.   But a bad pass isn’t solved with throwing more basketballs.

HR 201: Hire the Overqualified

obi wan

Anxious about hiring someone whose last position was at a higher level or payscale – or may be older or have more seniority in the organization than you do?

Don’t be.

Do yourself a favor.  Read one of any number of articles (hint: each of the last 6 words links to an article) about why you should have conversations with a purportedly “overqualified” someone who wants to work with you.

Or do nothing – in other words, hire an untested someone you believe is cookie-cutter copy of the person who’s gone (hint: they’re not).

It’s all in the process:  instead of asking a roster of predetermined questions (that’s easy, simplistic, and unenlightened), have an unscripted conversation.  You’ll learn more about the candidate, yourself, and your shared goals.

If you’re smart, you’ll hire that “overqualified” person. They’ll make you look fantastic.

 

Artists and Non-Offensiveness: The Tyranny of Over-Sensitivity, Feelings, and Participation Trophies

safespaces

There’s a troubling trend.  There’s an absurd unwillingness to offend that seems pervasive among arts creators.

Not that creators are creating “Pleasant Art,” per se.  Writers and artists are creating lots of work that is designed to make audiences uncomfortable.  Which is good.  The work may be about single issues and not terribly complex, but it’s good.

However, there are too many artists raised in atmospheres where everyone wins, even when they lose.  In the name of inclusion and self-esteem, they live in a world where, like toddlers, “feeling bad” is simply unacceptable.

They believe they’re special.

To these artists:

  1. You are not special.
  2. You do not deserve success.
  3. Sometimes you lose.

It’s what you do with that information that defines you.

If you believe that nobody should ever have hurt feelings, you’re not doing your job.

Leadership Issues: Flop Sweat, Board Meetings, and When You Lose the Room

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Inevitably, there are moments where analysis disconnects with sentiment.  You plan by yourself and generate work for your staff.  Your staff objects.  You have misread the room and caused great resentment.  They think you’re a nut.

You’re in a big job interview.  The interviewers say they want to “have a conversation,” but instead read from a pre-chosen list of questions.  You try to converse.  They bridle, citing “fairness.”

Your meetings with the board leave you rolling your eyes…and leave them rolling their eyes as well.  You think they don’t understand the problem.  They’re sure you don’t.

When you lead by pronouncement rather than by consensus; when you define interviews as interrogations; when you perceive meetings with superiors as continual performance evaluations – these are your issues, not theirs.  That anxious sweat on your neck is on you.

Arts Organizations: 137th Post, 137 Thanks, and 137 (of Other People’s) Words That Guide Inspiring Leaders

erasse2

“We must reject the idea — well-intentioned, but dead wrong – that the primary path to greatness in the social sectors is to become “more like a business.” Most businesses…fall somewhere between mediocre and good.” (Collins)

“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away.” (Thoreau)

“People don’t buy WHAT you do, they buy WHY you do it.” (Sinek)

“When they say things like, we’re going to do this by the book, you have to ask, what book? Because it would make a big difference if it was Dostoevsky or, you know, ‘Ivanhoe.'” (Anderson)

“‘To be is to do.’ (Socrates)  ‘To do is to be.’ (Sartre)  ‘Do be do be do.’ (Sinatra)” [Vonnegut compilation]

Arts Boards: What to do When Your Arts Leader(s) No Longer Know the Difference Between Boredom and Discipline

Audience-clapping

Your theater produced a hit.  Tickets sold out for days.  Extended as far as you could.

Do it again next year?

No.  Your outward-facing mission execution is more important than the sales of any one play.  Gauge this particular play and its impact.  If it’s a fit (not just a hit), consider rescheduling the next production and run this play until its inevitable end.  Then close it forever.

If all your plays are mission-driven, every experience is predictable in its impact.  That’s called discipline, and it’s what makes arts organizations successful.

Too many artistic directors choose to produce vanity events instead.  That’s called boredom, and board chairs have to act on that kind of crisis in leadership.

Coke may make many products, but they still make Coke.  Remember what happened when they got bored with Coke’s taste?

How You Can Solve Diversity With Your Nonprofit Arts Organization!

race

You can’t.

Arts organizations challenge, reflect, and engage.  They don’t solve.

And remember, race is only one small bit of cultural diversity, not all of them.  Just as the opposite of love isn’t “hate,” but “indifference;” the opposite of diverse isn’t “white,” but “homogeneous.”

I read a political blog recently about the Democratic Party presidential race.  What troubled me were these words:

“What I’m crossing my fingers for is that in ten years or so we’ll get… a young,
charismatic democratic socialist who runs for president. (Preferably this
candidate would be a woman or a non-white person or, ideally, both.)”

Isn’t that parenthetical statement just as intolerant as one where “not” had been inserted after “would?”

Diversity isn’t only about race or gender or any of myriad other categories.  It’s about power, shared equally, with specific impact.

Life on the Unraveling Nonprofit Arts Fringe: Why Hiring Experience and Guile Trumps Everything Else

Actor Hugh O’Brian is said to have coined “The 5 Stages of an Actor’s Career;”

  1. Who is Hugh O’Brian?
  2. Get me Hugh O’Brian.
  3. Get me a Hugh O’Brian type.
  4. Get me a young Hugh O’Brian.
  5. Who is Hugh O’Brian?

We’re in contact with hundreds of highly-experienced, resilient people who have made a career in the arts – and they’re having difficulties getting back into the field.

Some of it is ageism. Boards use headhunters to find smart young guns to lead departments or organizations — only to find that instead, they’ve hired brilliant 2-year placeholders with few people skills, entitlement issues, little flexibility, and quick parachutes.

Studies show those >50 stay longer than those under <40, are more productive, have better improvisational skills and flexibility, and are likelier to bring success.

Forget headhunters.  Do your own search.  Hire someone better than you.

If You’re _____________, Then Your Nonprofit Arts Organization is Probably Unsustainable (with apologies to Jeff Foxworthy)

Single woman sitting lonely in an empty cinema or theatre

  • not paying your executive director because s/he is independently wealthy and actually donates 6 figures to the company;
  • working 70 hours/week every week and see nothing wrong with that;
  • hiring part-time employees and expecting them to work full-time free of charge;
  • of the belief that your employees are less important than your equipment or your building;
  • insisting that anyone besides your marketing director is the final word on your marketing;
  • keeping your artistic director away from donors because s/he doesn’t know how to interact with them;
  • in the mindset that any of your people are more important than any other of your people;
  • playing “Dialing for Dollars” to meet your payroll;
  • arguing that “keeping the base” is more important than expanding the audience, while…
  • thinking that you can do both;
  • sweating a little right now after reading this post.

Differentiating Between What’s Great About the Arts and What’s Great About YOUR Arts Organization

economic impact argument again eecard

You can look anywhere to discover what’s important about the arts.  Try here, here, here, here, and here for starters.

The key to “sustainability” (which, as previously written, is not “survival”) is proof that your particular arts charity is achieving specific community goals.

Each social service and social justice charity measures its results toward the execution of their mission.  Those results have a direct link to funding and community support.  Your arts charity, then, must find results that apply specifically to your organization.

Charitable results cannot be measured by paid attendance or positive economic impact.  Those are commercial results and byproducts — data used by sports teams to get cities to build them stadiums or by entertainment conglomerates to allow regions to let them build casinos.

So what makes your arts charity charitable?  Answer that and you’re 99% there.

Confusing the Messenger with the Message: Artistic Direction Fulfills the Arts Organization (Not Vice-Versa)

chefs

Being a great director has little to do with being a great artistic director.

Directors direct projects.  Artistic directors use a collection of projects to fulfill a mission that serves a community.  These are completely separate skills.

ADs who direct some projects for their own company risk treating those projects as precious.  Too often, they break rules for their project (organizational mission, budget, marketing, etc.) that they would never allow an “outside” director to break.

And in too many cases, when the identity of a nonprofit arts organization is too closely entangled with the vision of an artistic director, the organization’s brand is that much more difficult to recuperate when inevitable leadership change occurs.

After all, succession is not merely an artistic director handpicking a successor, is it?  A company is greater than any individual leader, right?

The Psychology of Being Last and 4 Other Ways to Level the Board Meeting Room Table

boringspeechBoard meetings are often reporting festivals.  Endless polite reports reminiscent of “what I did last summer” essays from the first day of elementary school.  It’s too bad.

Calculate the hourly consulting rate of the people in the room (for example, 15 board members x $100/hour = $1,500/hour).  At $1,500/hour, do you want to talk about the past or the future?

Board members, inside the meeting room…

  • Never do what the last person in the conversation advocates. It’s a trick manipulative people do.
  • Consensus is not unanimity; votes needn’t be unanimous. After the decision is made, however, everyone needs to back it.
  • No devil’s advocates; take responsibility for your disagreement.
  • Read the ED’s report beforehand. EDs: issue your report at least a week before the meeting.
  • Your ED is not responsible for writing and executing your strategic plan. You are.

“In This Scene, Could You Be a Little Funnier?” – A Perspective on Performance Reviews

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“Fire ’em the first time you think about it.” This was the mantra of the board chair of a company with which I was affiliated. I’ve always appreciated the portion that means that I should know when things are not working with a company or individual – from the perspective of employer or employee.

Which brings me to performance reviews. Gack. Many formal performance reviews within arts organizations waste time and energy and breed unnecessary anxiety.  That’s not to say that you shouldn’t do them – but do them continually rather than once a year or when a contract demands it.

If your company has a horrible work environment, a performance review is about as helpful as a Band-Aid on a heart attack. Similarly, if the environment is open-minded, so should your inter-reactions.  You’ll know if it’s working out.

Don’t Be a Company with a Mission; Be a Mission with a Company

cart-before-the-horse

I’ve been reading a number of articles discussing arts charity marketing as a whole-company tool, not a ticket-sales tool.  Here’s one from TRG.

I was disappointed by Advancement Northwest’s Major Gifts Symposium keynote speakers’ idea of including donors within a charity’s mission.

I have been met with resistance from key artistic and production personnel who have been taught that “we do the art and everything else is a necessary evil.” (Actual quote.)

It’s just human nature for stakeholders to overvalue their contribution. Board members do it. Employees. Volunteers. Audience. Artists. Donors.

Here’s the thing: arts nonprofits that are created to solve a societal problem don’t have these issues.  These issues fester when the company is created prior to creating (and rationalizing) a mission.

Create your company as an answer and horses and carts will sort themselves out.

There’s Not An App for That

I want to donate to your theatre, not your CRM

There are an endless number of costly, effective CRM systems for the arts.  One costs hundreds of thousands of dollars and it’s superb at what it does.

One might say, “It had better be.”

Before that expensive, expansive piece of software, there were others.  Some great at some things, some at others.

Not one of these pieces of software ever raised a dime.  People do that.

Not one of these pieces of software ever performed, exhibited, or created a compelling artistic experience.  People do that.

Not one of these pieces of software ever governed, advocated, cajoled, or counseled. People do that.

Before CRMs that cost various ulnae, fibulae, and tibiae, there were inexpensive off-the-shelf database software solutions.

Before that, we did it all on paper.

Millions attended.  Millions still do.

And the best relationships are still person-to-person.

Stop Kibbitzing Your Nonprofit Arts Marketers — They’re the Experts at What They Do (And You’re Probably Not)

art of marketing

Jerry Yoshitomi wrote a brilliant article last October.  And in learning and unlearning of audience development skills, all too often marketing people are brutally disrespected by the other areas of the organization.  I’ve heard marketing departments referred to as “a necessary evil” dozens of times.

Compare the following sentences:


“Anyone can market your arts organization.”

“Anyone can market your arts organization SUCCESSFULLY.”

“Anyone can act, paint, sing, dance, sculpt, direct, and play the tuba.”

“Anyone can act, paint, sing, dance, sculpt, direct, and play the tuba SUCCESSFULLY.”


Don’t be caught in ancient thinking.  Just because all consumers react to marketing doesn’t make them good marketers.  Treat marketers as you would treat other artists, because that’s what they are.  They are the best interpreters of your product to the public.  Don’t stand between them and your organization’s success.

Aphorisms for the Modern Arts Charity Leader

Fortune Cookie

If it ain’t broke, break it. Then fix it.

You only read books in one direction.

Your legacy ends when you leave.

Institutional survival is not the goal.

Missions are gods; mission statements are bibles.

The best leaders are the best assistants.

Learn why before you continue.

Success is measured by impact, not excellence.

“Fiscal responsibility” is a business practice, not a mission statement.

Volunteers are employees who work for $0.

If your people are averaging 50+ hours a week, you’re failing.

Always use transitive verbs in your mission statements.

The cool kids are back in high school.

Sharpen your point of view; that’s why it’s a point.

Be completely, spectacularly wrong.

Treat candidates like employees.

Treat employees like human beings.

Treat human beings as though you are one.

Fire yourself regularly; interview yourself for your job.

Be funnier.

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